Customer Story: Kaizen Gaming

Modernizing Observability with 10x Faster Log Processing and Scalable Infrastructure

As one of Europe’s leading online gaming and sports betting platforms, Kaizen Gaming needed a logging solution that could scale with explosive microservices growth and meet the demands of peak global sporting events. With over 600 microservices, rising ingestion volumes, and legacy log infrastructure causing latency and outages, the company faced growing operational risk.

By migrating from Graylog Open to Graylog Enterprise, Kaizen achieved a 10x improvement in processing speed, reduced message latency to under 3 seconds, and maintained 99.95% uptime during traffic surges. Working closely with Graylog’s team, Kaizen modernized its observability stack—boosting detection speed, enriching log quality with Graylog Illuminate, and cutting infrastructure costs through Data Lake storage and intelligent routing.

What You’ll Learn in This Case Study:

  • Why Kaizen replaced Graylog Open with Enterprise ahead of the World Cup

  • How message processing time dropped from 30 seconds to under 3

  • How Illuminate improved parsing, normalization, and alert precision

  • How agentless ingestion and log routing simplified operations and saved costs

  • How Graylog supports platform SLOs and reliable player experience at global scale

With Graylog Enterprise, Kaizen Gaming now operates a modern observability platform built for scale, speed, and continuous uptime—empowering SRE teams to move faster and act on data in real time.

Interested in hearing the story first-hand? Watch the Kaizen Case Study video interview here.

Kaizen Gaming Case Study