Graylog Privacy Policy

What Information Do We Collect?

We collect information from you when you register on our site and gather data when you participate in the forum by reading, writing, and evaluating the content shared here.

When registering on our site, you may be asked to enter your name and e-mail address. You may, however, visit our site without registering. Your e-mail address will be verified by an email containing a unique link. If that link is visited, we know that you control the e-mail address.

When registered and posting, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server.

Graylog may use third party vendors or deploy cookies or similar technologies to collect analytics and data pertaining to the usage of our product, unless provided otherwise in these General Enterprise Terms.  The processing of any such data will be limited to product improvements and performance analysis. Customers will have the ability to opt out of Graylog’s usage tracking activities.

Graylog does not intentionally collect sensitive or special category personal information, such as genetic data, biometric data for the purposes of uniquely identifying a natural person, health information, or religious information.

Graylog does not knowingly collect information from or direct any of our Website or content specifically to children under the age of 18. If we learn or have reason to suspect that a user is under the age of 18, we will close that account.

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience — your information helps us to better respond to your individual needs.
• To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
• To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails — The email address you provide may be used to send you information, notifications that you request about changes to topics or in response to your user name, respond to inquiries, and/or other requests or questions.
• To fulfil a contract or take steps linked to a contract with you
• To administer access to your accounts;
• To manage our customer relationships;
• To process orders, provide our products and services and send you service related communications; and
• To provide you with customer support.

We use your personal information:

• To improve and personalize your experience with us and our Services and to tailor communications to you;
• To monitor and improve the performance of our products and services for administrative, security and fraud prevention purposes;
• For our own internal functions, management and corporate reporting, and internal research and analytics;
• To enforce compliance with our terms of use and other policies or otherwise in connection with legal claims, compliance, regulatory and investigatory purposes as necessary (including disclosure of such information in connection with legal process or litigation); and
• We may rely on your consent:
  • Where you ask us to send marketing information (e.g. newsletter updates) via a medium where we need your consent under applicable law (for example email marketing in some countries);
  • Where you give us consent to place cookies or similar technologies;
  • On other occasions where we ask for your consent, for the purpose we explain at the time.
• You may withdraw your consent at any time through the unsubscribe feature provided with the relevant marketing email or by contacting us

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

What Is Your Data Retention Policy?

We will make a good faith effort to:

• Retain server logs containing the IP address of all requests to this server no more than 90 days.
• Retain the IP addresses associated with registered users and their posts no more than 5 years.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Act Compliance

Our site, products and services are all directed to people who are at least 13 years old or older. If this server is in the USA, and you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our site and not to information collected offline.

Your Consent

By using our site, you consent to this web site privacy policy.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This document is CC-BY-SA. It was last updated May 24, 2022.

Read more on the Graylog Community forum.