Customer Onboarding Form

Hello Graylog Team!

The purpose of this form is to capture information about the customer’s requirements, as the customer is transitions through SALES to CSM to SD, so we can correctly spec and build out their cluster. Customers don’t like answering the same questions over and over again, so by writing the answers to these questions down we hope to BEAT THE SYSTEM and maintain an illusion of internal communication. Radical!

CUSTOMER BASICS — SALES & SOLUTIONS ENGINEERING
This section is to introduce the customer to the teams and document what they purchased.
CUSTOMER USE CASE — SALES & SOLUTIONS ENGINEERING
This section is to share what the customer wants to achieve with Graylog and when.
CUSTOMER INFORMATION — CUSTOMER SUCCESS MANAGER
This section is to provide more detail customer information that can apply to the deployment process.
IDENTIFYING OBSTACLES — CUSTOMER SUCCESS MANAGER
This section is to identify any obstacles that may arise during the deployment process.
SCOPE OF WORK — CUSTOMER SUCCESS MANAGER / SERVICE DELIVERY
This section is to define an outline of the scope of work.